At Roca Wears, we aim to deliver high-quality marketing services that meet your expectations. Please read our refund policy carefully before purchasing our services.
1. General Policy
Due to the nature of digital marketing and creative services, all sales are final once work has started.
Refunds will only be considered if no work has been initiated on your project.
2. Eligibility for Refund
You may be eligible for a refund if:
You cancel your order before we begin work.
We are unable to deliver the agreed services due to unforeseen circumstances on our end.
3. Non-Refundable Cases
Refunds will not be provided if:
Work has already started or been completed.
Delays occur due to incomplete or incorrect information provided by the client.
You change your mind after the service has been delivered.
4. Refund Process
All refund requests must be sent in writing to support@rocawears.com.
Approved refunds will be processed within 7–14 business days via the original payment method.
5. Contact Us
If you have any questions about this policy, please contact:
📞 Phone: +92 320 7437451
📧 Email: support@rocawears.com
🏢 Office: 104, Gulberg Lahore, Pakistan